Refund policy

A. Returns on Products Within 30 Days

doTERRA will refund one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) for Currently Marketable products returned by a Wellness Advocate or Customer within thirty (30) days of purchase from the Company, less shipping costs and paid Bonuses. For products that are not Currently Marketable (see Section 6.D.), doTERRA will provide a Product Credit of one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) or a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid), less shipping costs and paid Bonuses.

B. Returns Thirty-One (31) to Ninety (90) Days After Purchase

From thirty-one (31) days up to ninety (90) days from the date of purchase, doTERRA will provide a Product Credit of one hundred percent (100%) or a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid) for Currently Marketable products returned by a Wellness Advocate or Customer, less shipping costs and paid Bonuses.

C. Returns From Ninety-One (91) Days to One Year After Purchase

After ninety-one (91) days and up to twelve (12) months from the date of purchase, doTERRA will provide a Product Credit of ninety percent (90%) or a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid) for Currently Marketable products returned by a Wellness Advocate or Customer, less shipping costs and paid Bonuses (excludes limited time offers and expired items).

D. Currently Marketable

Products and Sales Aids are considered Currently Marketable if they meet the following criteria:

1. They are unopened and unused.
2. Packaging and labeling are not altered or damaged.
3. The product and packaging are in a condition suitable for resale at full price.
4. The product expiration date has not elapsed.
5. The product contains current doTERRA labeling.

Products are not considered Currently Marketable if the Company discloses before purchase that the products are seasonal, discontinued, limited-time offers, or special promotion products not subject to the Return Policy.

E. Return of Damaged or Incorrectly Sent Products

doTERRA will exchange products if they were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products.

F. Duty to Retain Sales Order Number

To recoup the applicable Bonuses on returned products, the original sales order number from the invoice must be retained and provided to the Company at the time the refund request is made.

G. Kit Returns

Products purchased as part of a kit or package must be returned as the entire kit.

H. Refund Alternatives

The Company may determine acceptable refund alternatives for product returns, including doTERRA Company Credit, Product Credit, bank check, bank transfer, or credit card chargeback, based on payment procedures in the Local Market and the original form of payment. Refunds will only be paid to the original payor.

I. Return Procedure

To obtain a refund for returned products or Sales Aids, a Wellness Advocate must:

1. Obtain approval for the return, either by telephone or in writing, before returning the shipment to the Company. This approval must be accompanied by the Wellness Advocate number.
2. Follow the correct procedures and location for returning the products or Sales Aids as provided by the Company. All return shipping costs must be paid by the Wellness Advocate.
3. Products or Sales Aids returned to the Company without prior authorization will not qualify for a product credit or refund and will be returned to the Wellness Advocate at their expense.

This return/refund procedure may vary in jurisdictions with different repurchase requirements imposed by law. Applicable laws may dictate the terms of the refund policy. The Company may charge a $13.50 fee for shipments refused at the point of delivery and returned to the Company.

J. Company’s Right to Recoup Unearned Bonuses

Bonuses are paid to Wellness Advocates based on the purchase of Company products by retail customers or members of their Downline Organization. When products are returned, the Company has the right to recoup the Bonuses paid based on the returned products. The Company may recoup these Bonuses by requiring a Wellness Advocate to pay the Company directly, or the Company may withhold the amount of the Bonus from future Bonus payments.

K. Return of Personalized Sales Aids

Personalized Sales Aids are not returnable or refundable, except for those with printing errors. Such sales aids must be returned within thirty (30) days and in conformance with the Product Return Policy.

L. Credit Card Chargebacks

Wellness Advocates are required to return products under the Company’s product exchange and return policies rather than performing a credit card chargeback.

 

Check this link for other information: https://www.doterra.com/policy-manual/product-returns